FAQ
About Clove
What is Clove?
Clove is an Australian-inspired clinical skincare brand created for modern skin. Our formulas focus on hydration, skin barrier care, glow, texture, and visible skin improvement with a gentle, premium skincare approach.
Is Clove an Australian brand?
Yes. Clove started in Australia in 2022 and launched in the UAE with a vision to grow globally. Our brand is inspired by Australian skincare standards, clean beauty, and clinical performance.
Where can I buy Clove products?
You can shop Clove products through our official website clovebeauty.ae and selected online retail partners.
Products & Skin Concerns
How do I choose the right Clove product?
Choose your product based on your skin concern:
For hydration: Hyaluronic Acid + Niacinamide Serum or Vitamin B5 Face Mist.
For fine lines and smoother-looking skin: Bakuchiol Serum or Anti-Wrinkle Peptide Serum.
For glow and uneven-looking skin tone: Vitamin C + Niacinamide Serum or Whitening Serum.
For cleansing: Clove Cleansing Oil.
For daily moisture: Clove Moisturising Cream.
Are Clove products suitable for sensitive skin?
Clove products are created with a gentle, skin-respectful approach. However, every skin type is different, so we recommend patch testing before first use, especially if you have sensitive skin or are introducing a new active product.
Can I use Clove products every day?
Most Clove products can be used daily depending on your skin type and routine. When introducing active serums, start slowly and increase use as your skin adjusts. Always follow the directions on each product page.
Can I use Bakuchiol Serum instead of retinol?
Bakuchiol is a plant-based retinol alternative that helps improve the appearance of fine lines, texture, and firmness without the common irritation associated with traditional retinol. It is a gentle option for customers looking for smoother, younger-looking skin.
Can I use Clove products during pregnancy or breastfeeding?
During pregnancy or breastfeeding, please consult your doctor before using any skincare product, especially active serums. Clove products are created with a gentle, skin-respectful approach, but every pregnancy is different. We recommend a simple routine focused on gentle cleansing, hydration, and barrier care, and avoiding ingredients your doctor does not recommend.
How to Use
What is the best daily skincare routine with Clove?
A simple Clove routine can be:
Morning: Cleanse, apply serum, moisturise, then sunscreen.
Evening: Cleanse, apply treatment serum, then moisturise.
For example, you can use Vitamin C + Niacinamide Serum in the morning for glow, and Bakuchiol Serum or Anti-Wrinkle Peptide Serum at night for smoother-looking skin.
Can I use more than one Clove serum together?
Yes, but it depends on your skin type and the formulas you are combining. We recommend starting with one serum first, then adding another gradually. Avoid over-layering active products if your skin feels sensitive or irritated.
Should I patch test before using a product?
Yes. Apply a small amount of product to a small area of skin and wait 24 hours. If irritation occurs, discontinue use.
Shipping & Delivery
Do you ship within the UAE?
Yes, Clove ships within the UAE. Delivery time may vary depending on your location and courier availability.
Do you offer express shipping?
Yes, we offer fast delivery options where available. Delivery times may vary depending on your location, order time, and courier availability.
Do you ship internationally?
At the moment, Clove mainly serves customers in the UAE. International shipping availability may vary depending on the destination. Please contact us before placing an international order so we can confirm delivery options and shipping costs.
Do you offer free shipping?
We may offer free shipping during selected promotions or when an order meets the required minimum purchase amount. Any free shipping offer will be shown at checkout or announced on our website.
Orders & Payments
How can I track my order?
Once your order is shipped, you will receive delivery updates through the contact details provided at checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
What payment methods do you accept?
Available payment methods will appear at checkout. Payment options may vary depending on your location and Shopify payment settings.
Returns & Support
What is your return policy?
For hygiene and safety reasons, opened skincare products may not be eligible for return unless they arrive damaged or incorrect. If you receive the wrong item or a damaged product, please contact us as soon as possible with your order number and photos so we can assist you.
What should I do if my product arrives damaged?
Please contact us immediately with your order number and clear photos of the damaged product and packaging. Our team will review your case and assist you.
How can I contact customer service?
You can contact Clove customer service through the contact form on our website or by email. Our team will assist you with product questions, orders, shipping, returns, and general support.
Business & Partnerships
Do you offer wholesale or bulk orders?
Yes, we welcome wholesale and bulk order inquiries for pharmacies, beauty retailers, clinics, salons, and distributors. Please contact us with your business details, location, and the products you are interested in.
Do you have an affiliate program?
Yes, Clove accepts affiliate program inquiries. We welcome creators, influencers, beauty professionals, and skincare content partners who are interested in promoting Clove products. Please contact us with your social media accounts and collaboration details, and our team will review your request.
Do you work with influencers?
Yes, we are open to selected influencer and creator collaborations that match the Clove brand. Please contact us with your profile, audience details, and collaboration idea.